After completing your purchase, a confirmation email will be sent to the email address you provided during the checkout process. If you did not receive it or cannot find it, please check your SPAM folder.

You can contact us at Customer Service via email ecommerce@michellebelau.com or phone number 994 623 768

* Due to the state of emergency caused by the pandemic, telephone service may not be available.

If you made a mistake in any step of the purchase process, you can cancel it by writing to ecommerce@michellebelau.com indicating the order number.

Don't forget to review all the restrictions and deadlines for changes or cancellations of your purchase in our payments, shipping and returns section.

Yes, you can make a size or product change as long as the product is in stock and is allowed, not being within the restrictions and/or deadlines for changes or purchase cancellations.

In order to make any change you will have to go to any of the Ateliers within a period of no more than 7 calendar days after receiving the purchase.

* Don't forget to review all the restrictions and deadlines for changes or cancellations of your purchase in our payments, shipping and returns section.

· Delivery in Lima and Callao: 3 to 5 business days.
· Delivery in provinces: 5 to 7 business days.

* Although orders may arrive before the aforementioned deadline, due to the health emergency, orders may take longer to be delivered